Paradigm Integrated Facility Management Services.
Established in year 2006, now one of the largest Residential Comprehensive Facility Management ISO certified firm in Bengaluru.
- We would like to introduce ourselves as a group of professionals from the Property/Facility management and Real Estate field with good resources to meet the specialized requirements of your assets.
- With dedication to excellence, Paradigm is committed to providing its customers with only the highest standard of service, carried out by a team of well-trained staff.
- Paradigm Services acts as a single point of contact for enhancing the operations of complex facilities.
We provide a complete array of services purely through “INHOUSE TRAINED MANPOWER” so as to provide you with a comprehensive solution for your maintenance needs.
- In order to efficiently provide a wide and varied range of property support services, the services have been divided into specialized categories:
- Facility & Property (Residential/Commercial) Management.
- Retail/Mall Management.
- Comprehensive Building Maintenance.
- We ensure functionality of the built environment by integrating people, place, process and technology. We analyze and implement only the highest standard of service carried out by a team of well trained staff.
Understanding client is our Primary commitment
I always felt like a privileged customer due to the continuous support, response and attention from the entire Paradigm Team at all times.
CEO, & RMZ Titanium.
Paradigm Services has been on-board since last 2 + years and has proven to be responsive and effective in maintaining the apartment premises in following areas - housekeeping, plumbing, electro-mechanical equipment’s, etc. The site management team has been very efficient. The Management team and the back office have always been collaborative and supportive. We wish Paradigm the very best and hope to continue the relationship for years to come
Board of Managers,
Tata Aquila Heights.
We have found Paradigm Services extremely satisfactory.They are truly professional and efficient with a very responsive team. They offer competitive pricing, we couldn't be more pleased. Our two years experience with them tells us that recommending their services to others is our distinct pleasure. Thank you Paradigm!
President, Prestige South Ridge.
Paradigm has been our trusted partner for last 8 years. Never looked beyond.
President - Brigade Laburnum.
We have been associated with Paradigm facility management since 2009. As managing committee of an association,
members are changed every year but the best part has been that team from Paradigm adapted to different requirements from different MC
members every year. There were obviously ups and downs in between but their management team ensured that they were listening
and taking corrective actions.
In my view, it's critical to have a service provider who acts as a partner to understand our needs, adapt to different situations, take corrective actions and I must say that Paradigm team has very well lived up to this expectation. Thank you Paradigm !
Testimonials during COVID19
Our Customer feedback during COVID-19 crises
Appreciate the professionalism displayed by Paradigm.
Thankyou for everything you and your team is doing inspite of the lockdown scenario.
We never got such detailed emails and resolution status from the previous property management company is ho worked for us for 4years.
Keep the residents informed that talks about the engagement levels and Ownership displayed by your team.
You guys are doing a good job inspite of lockdown scenario.
Prestige Sunnyside OAK
You guys are awesome. Willing people make winning teams. Great dedication from all of you. Thanks Paradigm!.
Thanks to Paradigm Team for their continuous support to manage the screening and logistics planning over the past 8days.
Understand they will have other sites to visit. None of them taken off day as well. Have requested one of the Sr. Manager to cover tomorrow for Manager’s off and then Manager will drive it. Thanks for the team for supporting for about 23 days of quarantine which was very crucial.
We provide a complete array of services purely through “INHOUSE TRAINED MANPOWER” so as to provide you with a comprehensive solution for your maintenance needs and below are our list of Services offered
Complete Facility Management through our Admin Staff like Facility General Manager, Facility Executive, Helpdesk, Supervisors and Admin Staff
Offering Technical and Periodic Maintenance of the facility and related assets by Technical Managers, Electricians, Plumbers and Operators
An experienced and professional team that can create beautiful surroundings from any open space
Operation and Maintenance (O&M) of Water Treatment Units(WTP), Pools and Water Bodies and Sewage Treatment Plants (STP)
Multi-Stage cleaning process with sophisticated Equipments are used during cleaning of tanks to meet the quality and standards
Only qualified Officers who are trained to our customer's specific requirements are deployed to guard the security posts
24 hrs support cell.
30 mins response time on escalations.
90 mins physical reach time of Sr. officials at site.
Connectivity through email & Whatsapp system with higher-ups
Paradigm considers each of its clientele in high regard and understands that, things such as Processes, Schedules, Scope of Work, Expectations needs to be put in place right at the start. Hence, the first assignment after Principal approval will be the formation of the transition plan to allocate senior resources to start with the understanding of the site. The site will be audited in detail, report of the same shall be submitted to the Association and same will be signed off during takeover.
Schedule of work, Site Manual, Scope of Work, Processes, Checklists, Registers, Training etc., will be laid out within 20-30 days by Senior Management and the Site Manager after tailoring it to the site requirements. The services will be reviewed on weekly basis for first month and then a fortnightly review for two months will be scheduled to set things on track on high priority.
Since Paradigm has in-house knowledge and expertise on all of the service categories, dependency on vendor expertise or turnaround for any work or emergency is minimal or non-existent.
Paradigm has a database of different supply/service vendors that helps in attending to different requirements of the complex easier for the site managers.
Paradigm also sources supply of materials directly from the manufacturer or the main distributors resulting in better pricing for the materials. Materials / consumables are checked for quality before they are sourced and also once they are delivered. This brings in value for money and quality products instead of may be lesser or same priced but lower quality products which do not provide value for their price.
Labour staff management is considered the most crucial aspect of our service industry and it is emphasized in all our policies, trainings, orientations or functioning of the operations team. Paradigm is of the understanding that the labour staff hired by Paradigm or by any service Provider is and will be the same as they are all picked from almost the same pool or sources.
The difference will be made on training them, keeping their motivation levels high and monitoring them to get an effective output. Paradigm believes in transparent policy from a 360 degree perspective and hence maintains the complete transparency on salary components, breakups and statutory outflows with the staff as much as it maintains with its esteemed clientele. This has also earned respect and cordial relations for Paradigm in the various Govt statutory bodies such as the ESI, PF and Labour departments.
Customer relationship plays a crucial role in effective management of our services. Understanding resident requirements, exploring different solutions and taking continuous feedback is stressed upon at each and every step of our service provision. The Helpdesk or CRE is stressed to understand this primary requirement of Paradigm before he or she is hired by us. The closure of complaints/ Requests is always accompanied by a rating to understand and monitor customer satisfaction on the said work.
An online feedback form/ hard copy feedback form (depending on MC preference) is circulated every month/quarter(again depending on MC preference) is mandatorily taken by Paradigm to monitor resident concerns and understanding pain points. Quarterly review of all services is taken up with MC. Senior managers audit the site monthly and meet up with concerned portfolio members on need basis to address any deviations in service commitments.
Team development and integration activities are included to support the transition of personnel into customer.
Our performance is measured by objective indicators and guaranteed by SLA and incentive systems.
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